In the era of globalization, more and more enterprises need to engage in international trade, which cannot be separated from express delivery business. As a branch of the logistics industry, express delivery plays a crucial role in international trade. So, what does international express delivery business knowledge include? This article will provide a detailed explanation of this.
1. Basic knowledge of international express delivery business
Understanding the basic knowledge of international express delivery business is the foundation for us to further understand this industry. This includes understanding the definition, characteristics, categories, and development history of express delivery business. In international express delivery business, it is also necessary to master a series of related information such as transportation methods, freight calculation methods, and waybill filling to ensure the normal operation of international express delivery business.
2. Waybill management for international express delivery services
When conducting international express delivery business, waybills are an essential part, serving as the link between express delivery companies and customers. Understanding how to manage waybills, including filling out, storing, and querying waybills, can improve work efficiency, reduce the probability of errors, and make international express delivery business smoother.
3. Tracking and tracking of international express delivery business
In international express delivery business, express delivery companies need to constantly track the location and status of goods to ensure safe delivery. Understanding how to track and track operations can help keep track of the status of goods and facilitate timely problem-solving.
4. Risk control of international express delivery business
In international express delivery business, there are certain risks, such as damage, loss, delay, and other issues of goods. Therefore, understanding how to conduct risk control is crucial for safeguarding customer rights and maintaining the company's image. Risk control includes knowledge in areas such as insurance services, complaint handling, and hazardous material management.
5. Improvement of service level in international express delivery business
With the increasingly fierce competition in the express delivery business, the improvement of service level has become the foundation for enterprises in the industry to establish themselves. Understanding how to improve service levels, such as conducting market research, strengthening customer relationship management, and improving employee quality, can effectively enhance a company's core competitiveness.