1, there are many ways to query EMS emails:
1. Call EMS customer Service: local phone area code +11185.
2. Go to www.ems.com.cn. When you query international EMS mail, you can also enter the relevant national and regional postal website through the query link. (More developed countries like Britain, France, Germany, Australia, the United States, especially Germany take EMS)
3.EMS email short message query service, please visit www.ems.com.cn to learn how to use SMS query service.
4. Log in to the EMS website to enter the user message, provide the email number and recipient address in the message, we help you search, and tell you the query result when replying to the message. (This step does not need to do the answer is also ask the result)5. In the case of a variety of enquiries failed, please send the sender with EMS mail details sheet (sender deposit) and receipt to the post office where you send EMS mail for inquiry.
2、EMS Email Number:
EMS mail number a total of 13 characters, of which the first two English letters, E is the first letter of the English abbreviation of postal express, the second letter is the serial number (such as EA, EB, ED, etc.), the last two English letters CN represents the meaning of China, the middle nine digits are Arabic digits, only the mail number is complete and correct, you can query the mail information.
3、Third, EMS email has been sent but there is no information online what to do?
When you can not find the email information on the EMS website, please let us know in the user message. Please provide your EMS email number and recipient address accurately and completely. We will help you with your query and reply to your query result as soon as possible. (No need to check, only wait or ask the post office staff to help check)
4、EMS email information inquiry time:
The validity period of EMS mail inquiry is: four months from the date of mail delivery.
EMS mail transmission information can only be found on the Internet after the relevant process has been processed. Generally speaking, you can check the transmission processing information of an email within four hours after it is sent.